LISBON

LISBON

Project Manager - English & Portuguese, Spanish, or French

Client Service Manager - English & Spanish, German, or French

project manager[s].

  • you have the following experience...

    • ITIL V3 or V4 Foundations certification

    • Prince2, CSM, Master's in Project Management, PMP, or equivalent

    • a background in Accounts/IT/Telecomm

    • previous project management experience within Agile environments (leading/developing projects)

  • hiring for each of the below (C1)...

    1. English (4 people)

    2. Spanish & English (1 person)

    3. French & English (1 person)

    4. Portuguese & English (2 people)

  • lead global technology company that offers a wide range of services and solutions in IT, business process outsourcing (BPO), engineering, and digital transformation.

  • responsible for

    • end-to-end project management

    • working directly with the customer & ensuring they're satisfied with the quality and timely delivery of the project

    • oversight of multiple projects from different sizes

    • acting as a coach/mentor for your peers in order to drive the best results

    we're looking for someone with strong communication skills & an engaging presence with the customer.

    • lead & develop the project plans for medium and large projects

    • oversee multiple large to XL size projects with guidance from the project lead

    • satisfy customer expectations on product quality functionality & timely delivery

    • provide & implement recommendations that aid in the successful completion of projects within a product or functional area

    • receive some supervision and latitude on achieving objectives related to a specific program task, project or initiative

    • regular & proactive customer communications to ensure all customer concerns are addressed readily

    • responsible to provide customer reporting and project reporting

    • executive customer interface and reporting

    • project financial management

    • participate and oversee that all project relevant governance meeting are held within contract framework

    • departmental initiative participant

    as required...

    • participate in organizational initiatives

    • coach & mentor less tenured PMs

    • presale consultation

    • 7 years overall work experience

      • 4 years as a PM

      • 2+ as a PM for a US/European telecomm

    • Bachelor's / Masters degree or equivalent in related field

    • Power Point, Excel, Outlook, Word, Microsoft Teams

    • ITIL V4 Foundations or equivalent

    • Prince2, CSM, Master's in project management, PMP, or equivalent

    etc:

    • strong time management and priority setting

    • data validation for projects and project requests, project reporting.

    • ability to coach/mentor peers, result-oriented, learning on the fly.

    • MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, WebEx.

    • project management systems for project management and time management, internal client systems

  • onsite. Lisbon, Portugal.

  • full time.

    • permanent contract

    • competitive salary

    • private health and life insurance from day one in the company

    • working hours: Monday to Friday

    • meal allowance

apply

client service manager.

  • one of the below...

    1. Spanish and English (C1)

    2. German and English (C1)

    3. French and English (C1)

  • conduct service management reviews

    • collaborate with key client stakeholders

    • establish & maintain service management reviews to ensure client’s services and performance are aligned with the customer’s business plans

    coordinate regular contract reviews:

    • capture any areas for possible changes/updates and/or decision logs

    • provide any of the above to the account team for subsequent amendments/agreements/revisions

    maintain visibility of overall customer health

    • ensure regular reviews with key stakeholders to care for any red flag issues

    • benchmark on future opportunities

    • ensure overall compliance of the contract

    manage customer enablement duties such as...

    • provider portal overview

    • training

    • access requests

    • ongoing Customer needs

    manage service level assessment

    • report and conduct analysis on trends and patterns

    • provide the SLA reporting

    • collaborate with service assurance, delivery, and finance for recommendations and service improvement plans (when warranted)

    Review Key Performance Indicators (KPIs)

    • provide action plans, when necessary.

    In tandem with Operations and Service Delivery and the Customer:

    • continue to seek areas for process enhancements

    • streamline and drive improved performance collectively

    other:

    • relationship management

    • operational/performance management

    • identify ongoing benefits, opportunities, and innovation for continual service improvement

    • provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes

    • provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested

    • participate in business meetings and general inputs in day-to-day improvements

    • Bachelor's / Masters degree or equivalent in a related field

    • Power Point, Excel, Outlook, Word, Microsoft Team

    • ITIL V3/v4 certification

    • CISCO CSM

    • Adaptability & Flexibility

    • Vision and Strategy

    • Developing Others and Themselves

    • Organizational Awareness

    • Conceptual Thinking and Problem Solving

    • Business Planning and Resource Management

    • Financial & Budgeting Management

    • Permanent contract

    • Private health and life insurance from day one in the company

    • Working hours: Monday to Friday

    • Meal allowance on card/voucher

  • onsite. Lisbon, Portugal.

  • full time. hybrid (4 days in office)

spanish, german, or french.

apply
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