we’re an early-stage ai company selling into large family-facing organizations. we already have paying customers, we’re moving fast, and we need help now.

we already have 15 paying customers, and the founders do not have the bandwidth to keep handling all customer engagement themselves.

we need strong people who can step in quickly, take ownership, and help build this motion in real time.

we’re hiring 2 founding gtm generalists to own the customer side of the business after the sale: onboarding, relationship management, retention, expansion, and whatever else is needed to keep customers successful and growing.

this is not a narrow, traditional cs job. it’s a broad, customer-facing operator role for someone smart, scrappy, and comfortable figuring things out in a fast-moving startup.

what you’ll do

• own onboarding for new customers

• be a day-to-day point of contact for existing customers

• drive retention and expansion across accounts

• handle high-touch customer management and relationship building

• help customers stay engaged and growing

• work directly with the founders on customer-facing priorities

• jump into whatever is needed across the gtm side as the company grows

• help support a growing customer base where exact account ownership may evolve over time

who we’re looking for

• smart generalists who figure things out quickly

• strong operators who are comfortable in ambiguity

• energetic, high-ownership, customer-facing people

• people who like early-stage intensity and want to build

• people excited to work in person with a small team

• people who can start fast

good backgrounds

• early-stage startup experience

• gtm, revenue-tech, or ai software exposure

• customer success, onboarding, account management, implementation, or other customer-facing operator roles

• experience at companies like 11x, ramp, elevenlabs, blend, or similar environments is a plus

what matters more than pedigree

we care less about a perfect traditional cs background and more about whether you’re sharp, adaptable, commercially sharp, and good with customers in a messy, fast-moving environment.

probably not the right fit if

• you want a highly structured environment

• you want a narrowly defined role

• you need a lot of process already built for you

• you’re not excited by speed, ambiguity, and in-person startup intensity

• you can’t move quickly on timing

timing: this hire is urgent. preference is for people who can start asap, ideally with no notice period or around 2 weeks max.

compensation: as always, comp depends on profile and preferred structure. examples discussed:

• around $100k base + 5% commission, or

• around $160k–$170k base with no commission

there’s flexibility depending on experience, risk appetite, and how you want the package structured.